How the Layerseven IPTV 7-Day Money-Back Guarantee Works
Every Layerseven IPTV plan includes a 7-day money-back guarantee, which is a separate safety net from the 24-hour free trial. The trial is meant for testing before you pay anything; the guarantee protects you for the first week after you have already subscribed.
What the guarantee covers
If the service genuinely does not work as described on your setup within the first 7 days — persistent connectivity issues that support cannot resolve, for example — you are eligible for a refund. It is a good-faith commitment that the product should work, not a way to sample content and request money back without cause.
How it differs from the free trial
The free trial exists specifically so you test everything before paying — see our trial guide for how to use it properly. If you did that testing and still hit a problem after subscribing that support cannot fix, the money-back guarantee is the fallback.
Before requesting a refund, try troubleshooting first
Most issues within the first week are resolvable — run through our buffering checklist and contact support with specific details (device, error, time of day) so they can actually diagnose it. Support fixing the issue is usually faster than a refund-and-resubscribe cycle.
How to request a refund
Contact support within the 7-day window through the contact page with your order details. If you are unsure which plan length or connection count makes sense before committing again in the future, our plan length guide is worth reviewing first.